Advance your research, faster
NoldusCare
Keep your software and everyone on your team up to date with NoldusCare. Our service contract equals peace of mind and boosts your labs efficiency.
- Work with the latest software versions
- Get support within 1 business day
- Train your team with Noldus Academy
What's included in NoldusCare?
| NoldusCare | You will always get | |
|---|---|---|
| Upgrades to newest software version, incl. new features | ||
| Access to online training courses | ||
| Priority support (within 1 business day, phone, help with TeamViewer) | ||
| Instant access to webinars | ||
| Regular online Q&A sessions | ||
| New release demos | ||
| Warranty on Noldus hardware* | 1 year factory warranty | |
| Ticket support system | Support on recent software versions | |
| Access to MyNoldus, knowledge base and FAQs | ||
| Installation guides and manuals |
*The hardware warranty can be extended for up to three years with an uninterrupted NoldusCare contract, available for one time.
Get in touch about NoldusCareI am continually impressed by the prompt and professional service and support Noldus provide for us. Thank you! Your fine work on our behalf is always much appreciated.
PROF. STEPHEN CAMPBELL
SIMON FRASER UNIVERSITY, CANADA
Empowering you with reliable care
Work with the latest software upgrades and updates
Updates, upgrades and new releases are included. You'll work with the latest features and functionalities and the most secure technology.
Get priority support: you'll go first!
Within one business day you will receive a personal answer to your question. Our worldwide support staff will help you whenever you might need us.
Train your team with our online academy
NoldusCare gives you exclusive access to our online learning environment. Master EthoVision XT or The Observer XT with more courses to follow.
Warranty on your Noldus hardware
When Noldus hardware breaks down due to defective materials or workmanship, we will repair or replace it. In case of a NoldusCare extension, conditions apply.
Watch webinars and technical briefings, on demand
Want to deepen your knowledge? Noldus is close to your science. Learn from the experiences of other behavioral scientist in your field.
Choose a subscription time that suits your needs
Your NoldusCare contract can range from 1 to 5 years, giving you the options that work best for you and you research needs.
A trained team, always and anywhere, with Noldus Academy
Feel assured everyone on your team knows how to use your Noldus product best. With NoldusCare you'll get access to Noldus Academy, our online learning platform, packed with resources to boost your research:
- Onboarding courses on EthoVision XT and The Observer XT
- A video series on CatWalk XT
- Many webinars on various behavioral research topics
If you complete the training courses on you can even earn a certificate and share it on LinkedIn! Watch the EthoVision XT introduction video to get an impression.
Show me Noldus AcademyThe clear, step by step guidance for The Observer XT in Noldus Academy helped tremendously when I first started using the tool. I now feel confident in using it and troubleshooting issues. The quizzes and videos were helpful, and I appreciated all the extra materials. Overall, it's a great foundation for anyone looking to use The Observer successfully. I’d rate it 4.5 out of 5!
AMELIA MCLAURIN, HBa.,MSc.
UNIVERSITY OF OTTAWA, CANADA
Supported software versions
It's crucial to stay updated with the latest software versions to maintain efficiency, security, and compatibility. With active NoldusCare you'll always have access to the latest version! Here you'll find the versions we actively support.
- EthoVision XT - Version 16.0 and up
- CatWalk XT - Version 10.0 and up
- The Observer XT - Version 16.0 and up
- Viso - Version 9.0 and up
- FaceReader - Version 8.0 and up
- NoldusHub - Version 1.0 and up
- MediaRecorder - Version 6.0 and up
- DanioScope - Version 1.0 and up
Why update? Older versions may still function but lack the updates necessary to fully ensure optimal performance and security. Also, support is limited and you'll miss out on to the newest features, functionalities and bug fixes.
Tell me more about upgradesTrusted by researchers around the world
