Knowledge Base

The cause of this problem is variable.

1. Get the log files "C:\ProgramData\Noldus\TrackLab\2\Log", "C:\ProgramData\Noldus\TrackLab Recorder\2\Log" and "C:\ProgramData\Noldus\TrackLab Server\2\Log"
2. Get R&D assistance and share the log files.
3. If R&D finds no issues in the logs: (a) stop recording, reboot the PC and restart recording. This is a temporary solution. For the long-term: (b) recommend the user to apply a time interval of max 1 week for replaying data, viewing and exporting analysis results. Alternatively, (c) the user may opt to reduce the recording session duration (occasionally stopping-restarting recording). Note: raw data export is not affected by this performance bottleneck and can be exported for bigger time windows.
4. Note: the product roadmap includes hardware merging, i.e. selecting 1 higher performance PC to replace the current TrackLab PC and Sewio server PC. R&D aims to increase data processing performance with this improvement. Ask the Product Manager for more details.