Knowledge Base

To be able to diagnose the Sewio system in more detail, several log files are needed. They can be found on the following locations:

• /var/log
• /home/sewiortls/logs

Note that the steps below assume the system is not integrated with a customer network. If it is, substitute correct IP addresses which reflect the customer setup. 

1. Open an command prompt on the TrackLab PC and execute the command ssh -o "StrictHostKeyChecking no" [internal service account]
2. Specify Noldus123 for the password and press ENTER
3. Execute the command zip -9 -r /home/noldus/var_log.zip /var/log/ -x /var/log/journal/\*
4. Execute the command zip -9 -r /home/noldus/sewio_log.zip /home/sewiortls/logs/
5. Transfer both ZIP files to a Windows PC using FileZilla or WinSCP