Knowledge Base

EthoVision XT Troubleshooting (Continued)

24. If everything is setup correctly to a T per this document (and PC/Video card are sufficient) and camera is not working properly in EthoVision XT (missing samples for example). Then try disabling the firewall (info below), disabling anti-virus software and/or last resort do a factory reset on the camera.

    1. Disable Firewall:
       1. Go to Start menu and type firewall, then click Firewall and Network Protection.
       2. Click Advanced Settings at the bottom.
       3. Under Overview (middle panel), click Windows Defender Firewall Properties.
       4. Click the Public Profile tab.
       5. Next to Protected Network Connections, click Customize.
       6. Deselect the option in front of Local Area Connection.
          • If there is more than one local area connection, check step 4 in To Create Settings for the Ethernet Card for the correct local area connection.
       7. Repeat steps 4-6 for the Domain Profile and Private Profile tabs.
       8. Click Close.
       9. A warning balloon appears in the bottom-right of your window. Ignore this message and close all windows.
    2. Disable Anti-Virus Software: Check the settings in your anti-virus software or ask your local IT person to disable it.
    3. Factory Reset: See Troubleshooting #18-B for how to do a factory reset. Camera must then be setup again per Section H.

Source: EthoVision XT 18 - GigE Install and Setup, Noldus Information Technology