Knowledge Base

Troubleshooting: Installation and License

Issues: Installation

• Error message (ID 10020)
• Installation stops halfway
• Blue-screen crash during installation of Euresys Multicam
• The hardware key does not light up
• When I start EthoVision XT, I get the message: No license key found
• Installation of EthoVision XT fails, likely due to an error during installation of the Basler camera drivers
• I have realized that I installed the wrong camera driver software. What can I do?

Issues: License

• My EthoVision XT license has expired. What should I do?
• I am trying to upgrade my license, but the upgrade key is not being accepted
• I cannot start EthoVision XT with a floating license
• I purchased an add-on module but I cannot use it
• I purchased an add-on module. How do I update my license?
• I entered a license key but an error message shows a different one
• I need to create a Firewall rule to access the Noldus license server. Which port do I need to access?
• I cannot deactivate a license. The menu item Deactivate license is greyed out
• EthoVision XT is in Analysis mode, but there is no way to work with a full license
• Message: "Activation not complete"
• Message: "License already activated..."

Source: EthoVision XT 19 Help - EthoVision XT and Quality Assurance, Noldus Information Technology