EthoVision XT 19 - EthoVision XT and Quality Assurance - Troubleshooting: Installation and License
Last updated: Jul 28, 2026
Troubleshooting: Installation and License
Issues: Installation
- Error message (ID 10020)
- Installation stops halfway
- Blue-screen crash during installation of Euresys Multicam
- The hardware key does not light up
- When I start EthoVision XT, I get the message: No license key found
- Installation of EthoVision XT fails, likely due to an error during installation of the Basler camera drivers
- I have realized that I installed the wrong camera driver software. What can I do?
Issues: License
- My EthoVision XT license has expired. What should I do?
- I am trying to upgrade my license, but the upgrade key is not being accepted
- I cannot start EthoVision XT with a floating license
- I purchased an add-on module but I cannot use it
- I purchased an add-on module. How do I update my license?
- I entered a license key but an error message shows a different one
- I need to create a Firewall rule to access the Noldus license server. Which port do I need to access?
- I cannot deactivate a license. The menu item Deactivate license is greyed out
- EthoVision XT is in Analysis mode, but there is no way to work with a full license
- Message: "Activation not complete"
- Message: "License already activated..."
Source: EthoVision XT 19 Help - EthoVision XT and Quality Assurance, Noldus Information Technology