Knowledge Base

Noldus Support

If you have any problems, questions, remarks, or comments, please contact Noldus Support. We offer 24-hour support in various time zones.

Before you contact Technical Support, please have the following information available. To find this information, go to the Help menu and select About EthoVision XT:

• The version number of your copy of EthoVision XT.
• The name of the registered user of EthoVision XT (click License Info).
• The license number of your copy of EthoVision XT (click License Info).

Our Technical Support department may request a log file and/or a dump file when answering your support question. Please see File Locations.

Make a PC Report for Support

This section is needed if Noldus Support has asked you to send a PC report for the EthoVision XT computer.

1. Download the SIW utility as indicated by Noldus Support and save it to the EthoVision XT computer.
2. Double-click on the file called siw64.exe.
3. Choose File > Create Report File > HTML Report.
4. Save the HTML file to your Desktop.
5. Send the HTML file as an e-mail attachment to Noldus Support.

Send Video Material to Noldus

In order to provide adequate support, it is possible that we request you to supply us with video recordings made by your organization. Since May 25th 2018 the new GDPR rules apply to all people in the EEA (EU plus Norway, Iceland, and Liechtenstein). For this reason we need your signed consent that you agree with the fact that you have given us permission to use these video recording(s). Please be aware that the person(s) who are recognizable in the video also have to give consent that the video is sent to Noldus Information Technology BV and our technology partners, and that it is your responsibility to arrange this consent. More information regarding our Privacy Policy can be found on the Noldus website.

NoldusCare

Your license of EthoVision XT comes with a standard service package of one year. This includes a one-year period of free technical support. With NoldusCare you make sure that you work with the latest version of your software, based on input from our worldwide customer base. Updates, upgrades, and new releases are available for free, as well as update meetings where you can discuss new features with a Noldus consultant. For more information, log in to the MyNoldus portal and select NoldusCare.

The EthoVision XT Screen

Screen Components

The EthoVision XT interface is made of three main elements: the menu bar (A), the Experiment Explorer (B), and the Working Area (C).

When you click an item in the Experiment Explorer, the Working Area shows the elements related to that item. Use the Show/Hide button at the top-right corner to specify which windows and other elements in the Working Area you want to show.

Menu Bar

Throughout this Help, instructions like "Choose File > Open..." refer to menu items. The three menus Setup, Acquisition, and Analysis contain the same functions as the Experiment Explorer. With the View menu you can show or hide the Standard Toolbar, the Experiment Explorer, and the Status Bar.

The Experiment Explorer

The Experiment Explorer helps you keep an overview of your experiments, including your data and the settings used for tracking. It consists of three main items: Setup, Acquisition, and Analysis.

• Expand and Collapse. Click an item to view its components.
• View or Hide. By default, the Experiment Explorer is visible. To hide it, choose View and deselect Experiment Explorer.
• Auto Hide. You can minimize the Experiment Explorer by clicking the Auto Hide button in its upper-right corner. To expand the Experiment Explorer again, hover with your mouse over the minimized Experiment Explorer in the upper-left corner of your screen. To expand it permanently, click the Auto Hide button once more.
• Right-Click Menus. Most items in the Experiment Explorer have right-click menus to access key functionality, for example to create a new settings profile.

Other Tools

The Working Area shows specific toolbars which depend on the function that is currently open. For example, when you open the Arena Settings, this toolbar includes the tools for drawing arenas and zones.

The Standard Toolbar includes icons for basic functions like creating and opening experiments, saving, and copying and pasting. To view the Standard Toolbar, choose View > Standard Toolbar.

The Status Bar is located at the bottom of the screen. It gives information about the status of some keyboard keys: Caps Lock, Num Lock, and Scroll Lock. To view the Status Bar, choose View > Status Bar.

Customize Your EthoVision XT Screen

To Show and Hide Windows and Other Elements

Click the Show/Hide button at the top-right corner of the screen. The menu options that appear are related to the current phase of the experiment. For example, during acquisition, choose Show/Hide > Detection Features and choose in which colors to show the subject being tracked.

To Position and Resize the Windows

By default, all the windows on your screen are docked. You can change their position and resize them according to your needs.

To re-position a window, click its title bar and drag it to the new position. To undock a window, click its title bar and drag it anywhere until you see its margins no longer constrained by other windows. Docking icons appear to show you where you can position the undocked window.

Source: EthoVision XT 19 Help - Welcome to EthoVision XT, Noldus Information Technology