Knowledge Base

Settings Menu

The Settings menu of Viso contains the following support options:

• Viso Help – Opens the Viso Help.
• Noldus Online – If your computer is connected to the Internet, choose this option to go to:
  • Viso Home Page – The Viso home page of the Noldus website contains all kinds of information about the program as well as examples of how Viso is used.
  • Customer Support Center – Brings you to the MyNoldus section on the Noldus website. Create a new account or log into your existing account. On your MyNoldus page you can find the licenses and NoldusCare contracts associated with your account, download manuals, contact Support or request a Sales visit.
• Upgrade – If you have purchased an upgrade of Viso, choose this option to type the new Upgrade Key number that you have received from Noldus. This option is only available if you log in as administrator.
• About Viso – Choose this option to see details of exactly which version of Viso you are using.

Technical Support

For questions about this or any other Noldus product, please let us know. From the menu, select Settings, then Noldus Online, and subsequently Customer Support Center.

The help desk may ask for the following log files:

• Viso Viewer – log in C:\ProgramData\Noldus\Viso\12\Log. By default, the ProgramData folder is a hidden folder. To make it visible in Windows Explorer, click the View tab at the top of your screen and select Hidden Items.
• Viso Recorder – Recorder.Error.log in the folder C:\ProgramData\Noldus\Viso Recorder\12\Log
• Viso Services – Viso Diagnostics.log, Services.Error.log, Viso.DiagnosticServices.Error.log and Viso.Webserver.Error.log in the folder C:\ProgramData\Noldus\Viso Services\12\Log and VisoDatabase_log.ldf in the folder C:\Users\Public\Documents\Noldus\Viso

Source: Viso 12 Setup Manual - Troubleshooting, Noldus Information Technology