Knowledge Base

Problem

A computer supplied with or used for EthoVision shows a 'No Bootable Device' error or fails to start, indicating a likely hard drive failure. The user is unsure how to obtain a repair or replacement.

Details

Symptom is a 'No Bootable Device' error on startup, suggesting hard drive failure. This can occur on Dell workstations purchased with or alongside EthoVision. Dell computers sold with EthoVision systems typically include a 3-year direct warranty with Next Business Day (NBD) on-site parts replacement through Dell ProSupport. Noldus support can assist in initiating the Dell support process but hardware repair is handled directly by Dell.

Solution

1. If the computer shows 'No Bootable Device' or will not boot, this likely indicates a failed hard drive rather than a software issue.
2. Check whether your Dell computer is under the standard 3-year Dell ProSupport warranty (included with Noldus-supplied systems purchased from January 2025 onward or similar).
3. Contact Dell ProSupport directly using the service tag on the computer. Dell's ProSupport team will diagnose the issue remotely and, if confirmed, schedule an on-site service technician to replace the hard drive under the NBD warranty.
4. Alternatively, contact Noldus support and they can help initiate the Dell warranty claim on your behalf.
5. Once the hardware is repaired, reinstall EthoVision XT following the standard installation procedure. See 'Re-Imaging or Reformatting a PC Running EthoVision – Reinstallation After System Refresh' for guidance on restoring your software and license after a hardware repair.