Knowledge Base

Problem

A new user attempting to register a MyNoldus account does not receive the verification email, preventing them from completing registration and accessing software downloads or license activation.

Details

Occurs when a user registers for the first time on the MyNoldus portal and the verification email is not delivered. This can be caused by spam/junk folder filtering, a back-end issue with the MyNoldus email system, or the email domain being blocked. Affects users who need to download EthoVision or activate a license and cannot log in.

Solution

1. Check the spam or junk email folder for the verification email from Noldus/MyNoldus.
2. If not found in spam, contact Noldus support and report the issue so the MyNoldus web team can investigate back-end delivery problems.
3. As a workaround, request that Noldus support send a direct download link for the required EthoVision version by email, bypassing the portal registration until the account issue is resolved.
4. Once the back-end issue is confirmed resolved, attempt to register again or ask support to manually create or link the account.
5. For license activation, provide the license number to Noldus support who can assist with activation steps while portal access is unavailable.