License Does Not Include Expected Tracking Features (e.g., 3-Point Tracking Unavailable)
Last updated: Oct 29, 2026
Problem
A user with an existing EthoVision XT license cannot access certain tracking features such as 3-point tracking, even though their use case requires it.
Details
This can occur when a license was upgraded or migrated at a time when Noldus restructured its licensing tiers (e.g., transition to Basic/Advanced model). The license may not have been correctly mapped to the equivalent feature set in the new model, resulting in missing functionality despite the user having previously had access.
Solution
1. Identify the specific features missing from the user's license by checking the license details in the EthoVision XT license manager.
2. Compare the current license tier against the features the user requires (e.g., 3-point tracking requires EthoVision XT Advanced).
3. Contact Noldus Support with the license details and a description of the missing features.
4. Support will investigate the license history and, if the omission is confirmed to be a migration error, apply the appropriate license correction or upgrade.
5. Confirm the user can access the required features after the license is updated.