Knowledge Base

If you encounter any errors about Viso Services, for example:

• Cannot connect to Viso Services
• Connection with Viso Services Lost

…make sure that VisoServices is running via the Task Manager. Here is how:

1. Click on Windows Start button and type in Task Manager. Open the Task Manager app.

2. Click on the Services tab.
3. Locate VisoServices in the list.

• If VisoServices is Running, stop and restart it by right-clicking on it and select Stop.

• After the service stops, right-click on it and select Start.

• If VisoServices is Stopped, right-click on it and select Start.

4. Now locate RabbitMQ in the list.

• If RabbitMQ is Running, stop and restart it by right-clicking on it and select Stop. After the service stops, right-click on it and select Start.

• If RabbitMQ is Stopped: right-click on it and select Start.

5. Now test the issue that created the error and see if it is now resolved. If not, please contact either your local IT or Noldus Support.