Knowledge Base

Taking a location on and offline can be a good solution if you experience any of the following problems or error messages:

• Camera Configuration Problem
• Configuration error
• Connection with Viso Services lost error
• Cannot open a location
• Location is offline

Here is the procedure: 

1. Log into Viso with a Technician-level account
2. Go to Locations and click on Edit Locations.
   
3. Expand the Computer Name where you want to take a Location on/offline.
   
4. Under the Select for Recording column, select/deselect the checkbox. Allow a minute between selections and select it again to bring the Location online again.
   
5. Open the Location and test the issue.
   . If the error/issue isn’t resolved, please recreate the Location.
   . If the Location is still Offline after the Location is recreated, antivirus software might be interfering with network traffic. Contact your local IT support to disable any antivirus software or, alternatively, allow an exception for Viso traffic.