Knowledge Base

Possible causes:

1. The customer has changed the password.
2. The customer rebooted the PC. By default, TeamViewer resets the password when the PC is rebooted.

Solution:

1. Ask the customer to set a 'permanent password' and to share it with you.
2. Instructions for setting a permanent password: (a) Open the main window of the remote TeamViewer client, (b) go to "Extras > Options > Security > Personal password" and (c) Enter a password of your (=customer) choice, enter it once again to confirm it and (d) click on "OK" at the bottom of the window to save your choices.