Knowledge Base

Turn Off Automatic Device Driver Installation And Automatic Updates

Aim

To make sure the cameras use the drivers that were tested with FaceReader and to prevent automatic system restarts that cannot be controlled.

Background Information

The general recommendation from Microsoft to use automatic updates is good, especially for security updates. However, automatic updates of hardware device drives can sometimes give problems. FaceReader is tested with the device drivers that are available at the moment of the release. If device drivers are updated afterwards, we cannot guarantee that they work properly with FaceReader. Therefore we recommend to switch off automatic updates of device drivers.

If you ordered a computer with FaceReader from Noldus IT, the automatic device driver installation and automatic updates have already been turned off and you can skip this topic.

• Procedure for Windows 11 and Windows 10 from version 1809 onwards
• Procedure for Windows 10 up till version 1803

Procedure For Windows 11 And Windows 10 From Version 1809 Onwards

As of Windows 10 version 1809 please use the Group Policy Settings to prevent automatic device driver installation:

1. Click on the Windows icon in the taskbar and then type Edit group policy. The Local Group Policy Editor window opens.
2. Under Computer Configuration select Administrative Templates, System, Device Installation and then Device Installation Restrictions.
3. Check whether the appropriate settings are configured.

Tip: Click on a setting to get additional information. If you are unsure what settings should be configured, ask your system administrator for help.

Also check that your computer has the appropriate settings to prevent automatic updates:

1. Click on the Windows icon in the taskbar and then type Edit group policy. The Local Group Policy Editor window opens.
2. Under Computer Configuration select Administrative Templates, Windows Components and then Windows Update.
   • Manage updates offered from Windows Server Update Service
   • Manage updates offered from Windows Update
3. Check whether the appropriate settings are configured.

Tip: Click on a setting to get additional information. If you are unsure what settings should be configured, ask your system administrator for help.

Procedure For Windows 10 Up Till Version 1803

1. Click the Windows icon on your desktop and type Change device.
2. Click Change Device Installation Settings.
3. In the window that appears, select No (your devices might not work as expected). Then click Save Changes.

Source: FaceReader 10 Reference Manual (Help), Noldus Information Technology