DanioScope – Software Download / New License Link Request
Last updated: Nov 01, 2026
Problem
A user or prospective customer needs access to the DanioScope software download and cannot find or access the installation package independently.
Details
Occurs when a new user submits a request through a web form or contacts sales/support to obtain the software. No specific version dependency noted; applies to any new installation scenario where a download link has not yet been provided.
Solution
1. Confirm the user's identity and that a valid license or evaluation agreement is in place.
2. Generate or retrieve the current DanioScope download link from the internal distribution system.
3. Send the download link directly to the user via email.
4. Advise the user to follow the installation guide included in the download package.
5. Follow up to confirm successful installation.