Knowledge Base

Problem

Users managing EthoAnalysis installations experience repeated administrative friction when renewing time-limited software license keys. Each renewal cycle requires manual re-entry or reissuance of a new key, causing disruption for end users and extra overhead for administrators.

Details

Affected configuration: EthoAnalysis using time-limited (software-based) license keys rather than hardware dongles. The issue surfaces at each license expiry point and is particularly problematic in multi-user or institutional settings where coordinating renewals across users is cumbersome. A hardware dongle-based licensing model has been requested as an alternative to reduce ongoing renewal friction.

Solution

1. Contact Noldus Support to discuss your current licensing model and renewal pain points.
2. Ask specifically whether a hardware dongle license is available for your version of EthoAnalysis, as this may eliminate the need for repeated key renewals.
3. If a dongle option is not yet available for your configuration, request that Support sets up an extended-duration time-limited key to reduce renewal frequency as an interim measure.
4. For institutional deployments, ask Support about bulk or site license arrangements that simplify administration.
5. Keep a calendar reminder well ahead of your license expiry date and contact Noldus Support proactively (at least 2 weeks in advance) to avoid gaps in access.