Cannot Access Noldus Academy / Training Courses While Logged In
Last updated: Nov 01, 2026
Problem
The user is logged into MyNoldus but receives a message saying they are not enrolled in a Noldus Academy course and are prompted to log in to enroll, even though they are already authenticated.
Details
Affects users attempting to access product-specific onboarding training (e.g., EthoVision XT Onboarding Training) via the Noldus Academy. The error appears despite an active, authenticated MyNoldus session. The issue is not resolved by logging out and back in.
Solution
1. Confirm the user is logged in to the correct MyNoldus account associated with their license.
2. Verify the account has an active, valid license for the relevant product.
3. If the account and license are confirmed but the enrollment issue persists, escalate to the Noldus webmaster to perform a manual account/enrollment reset on the back end.
4. Notify the user once the reset is complete and ask them to try accessing the course again using the direct course link.