License Not Visible After Being Shared by PI
Last updated: Oct 29, 2026
Problem
A user reports that their PI shared a license with them, but the license does not appear on their MyNoldus account.
Details
Occurs when a license share invitation has been sent but the linked license is not reflected on the recipient's account. May be related to account data not updating correctly after an invitation is accepted.
Solution
1. Verify the invitation was sent to the correct email address associated with the recipient's MyNoldus account.
2. Confirm in the backend/admin system that the license is properly linked to the recipient's account.
3. If the link is not visible, manually verify and apply the association in MyNoldus.
4. Ask the user to log out and log back in to refresh their account view.
5. Confirm with the user that the license is now visible.