MyNoldus Registration Fails Due to Secondary Email Address
Last updated: Oct 29, 2026
Problem
A user attempts to create a MyNoldus account but receives an error indicating their email address is a secondary address and they must use their primary address.
Details
MyNoldus requires registration with the primary email address on file with Noldus. If a user attempts to register with a secondary or alias email address, the system will reject registration. Affected users may not know which email is designated as primary.
Solution
1. Identify the primary email address associated with the user's Noldus customer record.
2. Inform the user which email address they must use to register.
3. If the user cannot register themselves, send a MyNoldus registration link directly from the support system to the correct primary email address.
4. Confirm the user receives the registration link and is able to complete account creation.