Unable to Submit Support Ticket via MyNoldus Website
Last updated: Oct 29, 2026
Problem
A user reports that the ticket submission form on my.noldus.com will not allow them to submit a support request.
Details
May be caused by a temporary website issue, browser compatibility problems, or account configuration. In resolved cases, ticket submission was confirmed to be functional after investigation.
Solution
1. Ask the user to verify their browser is up to date and try a different browser or incognito/private mode.
2. Have the user clear browser cache and cookies, then retry the form.
3. Confirm the user is logged into their MyNoldus account before attempting submission.
4. Test ticket submission from a support-side account to verify the form is functioning.
5. If the issue persists, submit a ticket on the user's behalf and confirm functionality with a follow-up submission.