Missing Hardware Component Upon Delivery
Last updated: Oct 29, 2026
Problem
A customer receives their Noldus hardware setup but one or more components are missing from the shipment.
Details
In this case, the missing component was the fan associated with an olfactometer. The issue may arise from shipping oversight or backorder situations. The customer may not receive initial follow-up communication about the missing part.
Solution
1. Identify and document the specific missing component(s) from the shipment.
2. Contact Noldus support with your order details and a description of the missing part.
3. Support will investigate the shipment status and confirm whether the part is on backorder or was missed.
4. Noldus will arrange for the missing component to be sent or installed as appropriate.
5. Follow up with support if no response is received within a reasonable timeframe.