MyNoldus Account Transfer After Original Registrant Departs
Last updated: Oct 29, 2026
Problem
A user needs access to a MyNoldus account and associated product license that is registered under a former colleague's email address that no longer exists.
Details
Occurs when the original license registrant has left the organization and their email account has been deactivated, preventing access to the registered product or account management features.
Solution
1. Contact Noldus support and provide the name and former email address of the original account holder.
2. Provide proof of affiliation and your own name and email address.
3. A Noldus support representative will verify the license and add the new user as a registered user of the existing license.
4. Once updated, the new user can access the product license under their own account.