Knowledge Base

Problem

Users are uncertain about the permissions associated with Viso user role types (Trainee, Trainer, Technician), particularly after consulting the documentation or constructing a permissions table.

Details

Affects administrators and new users setting up Viso accounts. The Noldus Viso Quick Start Guide (Viso 12) describes user roles, but the names 'Trainee' and 'Trainer' can be confused or accidentally reversed when summarizing permissions. The role hierarchy from least to most access is: Trainee (can only view sessions they were invited to) → Trainer → Technician (highest level of access).

Solution

Use the following role definitions when configuring Viso user accounts:

- **Trainee**: Lowest access level. Can only view sessions to which they have been explicitly invited. Cannot create or manage sessions.
- **Trainer**: Intermediate access level. Can manage sessions and trainees within their scope.
- **Technician**: Highest access level. Full administrative access to the Viso system.

Note: The names 'Trainee' and 'Trainer' are easy to confuse — double-check role assignments when setting up new users. Refer to the official Viso 12 Quick Start Guide at https://devbook.noldus.com/books/viso-12-quick-start-guide/page/viso-base-module for the authoritative role descriptions.