Knowledge Base

They prefer a different PC brand and/or model, is that ok?

• We only support TrackLab on our own tested and approved PC brand and model.
• Exception 1) provided the PC meets the technical specifications, the customer may use their own brand/model at their own risk; performance and non-responsiveness problems will not be supported.
• Exception 2) sometimes the customers IT department demands the PC systems to conform their system administrative guidelines which may include the use of a certain PC brand. If this involves a big Sales order you can talk to the Product Manager, in this case it may be possible for the customer to ship a PC to R&D where it can be stress tested to confirm compatibility. 

They have the right brand and the specs almost meet the required specifications, is that ok?

• No, don't compromise on the specs, or they will face problems with performance or the application becoming non-responsive. If they run into problems, the non-conformity of the specs are likely to complicate problem solving.