Knowledge Base

E - Deleting and Creating a Location

1. Log into Viso with a Technician-level account.

2. Go to Locations and click Edit locations.

3. Expand the Computer Name where you want to delete/create a Location.

4. Click the Edit button next to the Location:

5. Go into the Location you need to delete/recreate…. …and note the following settings for each camera: Location Name Camera IP addresses Camera Quality Audio Device Selection

6. Click the X to the right of the Location to delete it.

7. A confirmation dialogue appears. Click OK to delete.

8. To recreate the Location, locate the Computer Name you want to add the location to, then click its Add Location button.
9. Name the Location and configure cameras as noted in Step 5 above.

F - Starting Viso Services

If you encounter any errors about Viso Services, for example: Cannot connect to Viso Services Connection with Viso Services Lost …make sure that VisoServices is running via the Task Manager.

PROCEDURE

1. Click on Windows Start button and type in Task Manager. Open the Task Manager app.

2. Click on the Services tab.

3. Locate VisoServices in the list.

If VisoServices is Running, stop and restart it by right-clicking on it and select Stop. After the service stops, right-click on it and select Start. If VisoServices is Stopped, right-click on it and select Start. 4. Now locate RabbitMQ in the list. If RabbitMQ is Running, stop and restart it by right-clicking on it and select Stop. After the service stops, right-click on it and select Start. If RabbitMQ is Stopped: right-click on it and select Start. 5. Now test the issue that created the error and see if it is now resolved. If not, please contact either your local IT or Noldus Support.

G - Files not available in Session Manager

If files have been improperly moved and the Viso database can no longer locate them, the database may need to be manually edited to correct the problem. When entering a location to move videos to for Session Management, the path must be a UNC path (eg. \SERVERNAME\SHARENAME), not a local path (eg. D:\FOLDERNAME). If a local path is provided, viewers will not be able to access video files. PROCEDURE 1. Create a backup copy of the Viso Database and log files located at C:\Users\Public\Documents\Noldus\Viso on the Viso Services PC. 2. Install SQL Server Management Studio on the Viso Services PC.

3. On start, connect to the local database named MSSqlLocalDB:

4. Right-click Databases and select Attach.
5. On the dialog Press Add and browse to the .mdf file, usually located at C:\Users\Public\Documents\Noldus\Viso. After the database is added it will appear in the tree under databases:
6. Open the Table dbo.NMCBusEntVideos, right click, script table as->Update to-> New query editor:

7. Run the following query on the database, replacing the oldpath and newpath strings with the

correct paths: USE [C:\USERS\PUBLIC\DOCUMENTS\NOLDUS\VISO\VISODATABASE.MDF] GO UPDATE [dbo].[NMCBusEntVideos] SET [Path] = REPLACE(Path, 'oldpath', 'newpath') GO

8. Click "Execute". The script will go through the file paths in the database and replace all instances of

oldpath with newpath. 9. Log in to Viso and check the sessions that could not be found and see if they come up. If not, the file names may need to be edited manually.

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Source: Viso v12 - User Guide & Troubleshooting