Unable to Access MyNoldus Account – Forgotten Credentials
Last updated: Oct 29, 2026
Problem
A user cannot log into their MyNoldus account because they do not have their login credentials (username/password).
Details
Commonly reported by users who have their customer number but have not previously set up or cannot recall their portal credentials. May affect users accessing a shared or lab account.
Solution
1. Verify the user's identity using available information (e.g., customer number, registered email).
2. Locate the account in the MyNoldus admin system.
3. Initiate a password reset on the user's behalf from the support side.
4. Confirm the password reset email is sent to the registered email address.
5. Instruct the user to follow the reset link to create new credentials and confirm access.