MyNoldus Registration Link Not Received or Needed
Last updated: Oct 29, 2026
Problem
A user is unable to register for MyNoldus and has not received or cannot locate a registration link.
Details
Occurs when a new user needs to create a MyNoldus account but the standard registration flow does not work or the user was not sent an invitation. May be reported by end users, lab members, or users forwarded by account managers.
Solution
1. Verify the user's email address and confirm it is the primary address on their Noldus account record.
2. Send a direct MyNoldus registration link to the user's confirmed email address from the support system.
3. Instruct the user to follow the link to complete account setup.
4. Confirm the user has successfully registered.