MyNoldus Registration Email Blocked by Organization Email Security
Last updated: Oct 29, 2026
Problem
User does not receive the account setup or activation email from Noldus after registering, even after waiting more than 24 hours.
Details
Affects users whose organizations (particularly government or institutional networks) use strict email security filtering that blocks automated emails from Noldus. The registration link email is silently blocked and never delivered.
Solution
1. Contact Noldus Support and confirm the email address used for registration.
2. Support will manually create the MyNoldus account.
3. Once the account is created, navigate to https://noldus.com/forgot-password.
4. Enter your registered email address.
5. You will receive a password reset link — use it to set your password.
6. Log in with your new credentials to complete account setup.
7. If the password reset email is also blocked, inform your IT department to whitelist email domains from Noldus.