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FaceReader Upgrade to Version 10: Missing License or Installation Files

Last updated: Oct 29, 2026

Problem

After purchasing a FaceReader upgrade (e.g., to version 10), the new license does not appear in the user's MyNoldus profile, or the user does not have the installation file needed to complete the upgrade.

Details

Users may have a valid upgrade order but find no corresponding license entry in MyNoldus. Installation files for the new version may also be absent from the portal.

Solution

1. Log in to your MyNoldus account and verify all listed licenses match your order.
2. If the FaceReader 10 license is missing, contact Noldus Support with your order number.
3. Support will provide the upgrade license key and the FaceReader 10 installation file directly.
4. Download and run the installer, then activate using the supplied upgrade key.

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