Knowledge Base

Problem

When creating an observation and browsing for a video file to import, the video file does not appear in the file browser window inside Observer XT, even though the file is visible in Windows Explorer.

Details

Affects Observer XT 17. The file browser in Observer XT defaults to showing only certain file types, which can cause video files in supported formats (e.g., MP4) to appear absent if the filter is set incorrectly.

Solution

1. In the Observer XT file selection/browse window, locate the **file type filter** dropdown in the bottom-right corner of the dialog.
2. Change the filter from the current setting to **All Files (*.*)** or the specific video format you are using (e.g., MP4).
3. The video file should now appear. Select it and proceed with creating the observation.
4. If the file still does not appear, confirm the file path is accessible from the machine running Observer XT (e.g., not on a disconnected network drive).